What Are Managed IT Services?
It is a complete IT Help Desk & Preventative Maintenance
Support coverage for your company’s technology needs.
Why do I need Managed IT services for my company?
Can’t think of the last time you had a technology dilemma?
Managed IT Services might not be right for you or your business.
If you’re in the middle of a tech nightmare right now or can’t count on both hands the number of times in the last week you’ve dealt with computer issues, then managed IT is a perfect solution for your business.
Stop worrying about staffing the right internal IT department and erase the risks associated with managing your own IT staff. Make the smart choice and allow Next IT to manage every inch of your network, computers, and technology.Get Customized IT Support
Virtual Help Desk at Your Fingertips
Just like any sound system in place that must be adhered to, Next IT requires accountability. Our 24/7 Help Desk Support System allows for individual users to act as administrator portal users. As a portal admin, it possible to see all open, in progress, and completed tickets for your company at any time.
We strive to update individual tickets every 24 hours regardless of client interaction; however, it possible we miss something. With this, you have complete control over every ticket request coming into your company. For that rare instance, we do miss something. You will know right away, every time.
Support Plans Made Just for You
Some companies offer an array of support plans at various levels. Here at Next IT, we did our best to simplify things as much as possible. We have a single support plan, which provides the same comprehensive assistance, backup, and protection regardless of the size or industry of your company. We base your support coverage on the number of users or assets currently assigned to your account. Reach out to us today for a customized and completely free IT evaluation job-walk.
Our Managed IT Service Structure
Any Size Company
Diamond Support Plan
Job Walk Required
- 24/7 Management & Monitoring Of Network
- Continuous Event-Based Triggered Alerts
- Automatic Ticket Creation For Common Issues
- Daily Performance Checks & Alerts
- Live Network Traffic Monitoring
- Proactive Node Based RMM
Backup & Protection
- Cloud Backup For Workstations & Servers
- Unlimited File Restores From Any Device
- Live Cloud Backup Health Monitoring
- Weekly Backup Status Reporting
- Anti-Malware Software Subscription Included
- Automatic Virus, Spyware & Malware Removal
- Proactive Event Trigged Malware Detection
- Virtual Online Helpdesk
- Ticketing System With Online Portal
- Rapid Remote Support Assistance
- Email, Chat Or Live Phone Support
- Automatic Problem Escalation & Resolution
- Friendly Technicians Always Ready To Help
- Workstation & Server Management
- Wired & Wireless Network Support
- Mobile Device Management
- VoIP Phone System Support
- Troubleshoot, Repair, & Maintain – Devices within LAN (Servers, Laptops, Desktops, Phones, Etc.)*
- Troubleshoot, Repair, & Maintain – Software Within LAN (QuickBooks, Office, Adobe, Etc.)*
- Troubleshoot, Repair, & Maintain – Online & Cloud Services (Email, Web Access, File Sharing, Etc.)*
- Quarterly IT Reviews
- Ticket History Reporting
- Security Status Reporting
- Dedicated Account Manager
- Strategic Consulting & Partnership
À La Carte
- Vendor Liaison
- Office 365, SharePoint & Azure Licensing
- Office 365, SharePoint & Azure Backup
- Passportal – Password Management Licensing
- General Software Licensing
- * Computer & Network Hardware Costs
- Structured Cabling, IP Cameras & CCTV
- Website Maintenance & Support
- Cyber Security & Dark Web Monitoring
- Workforce Productivity, Security & Analytics Tracking
- After Hour Support & Service